What do I need to bring to my first appointment?
If you are receiving an ART treatment, please wear loose-fitting clothing to allow for as much mobility as possible. However, if you forget, there is no need to worry. Michael will drape you with extra sheets. You don’t need to bring anything else to a regular massage session. If you have an appointment for kinesiotaping, your skin should be clean and dry. If you are wearing lotion, Michael will have to clean the area that will be taped.
What do I need to bring if I want to use the recovery lounge?
Sauna: If you plan on using the sauna, wear clothes you feel comfortable sweating in, such as gym shorts, sports bras, tank tops, etc. If you regularly wear glasses, you don’t have to wear your contact lenses in the sauna! Because it uses infrared heat instead of steam, you will be able to see just fine.
NormaTec/GameReady: While there are no clothing restrictions for the compression equipment to work, you will probably feel more comfortable if you wear thin clothing, such as t-shirts or leggings. Thicker clothing, like sweatpants or sweaters, may crinkle under the compression and layered strips of fabric could cause discomfort. Thin clothing would also be optimal for using GameReady so that the cold can have as much direct contact with the area as possible.
MarcPro: Skin should be clean and dry before applying the electrodes for the MarcPro.
When should I show up for my appointment?
Please arrive 15 minutes before your scheduled appointment so you have time to decompress and get the most out of your treatment. Additionally, you will need to fill out an intake form upon arriving, and this will give you time to do that.
How long do I have to cancel an appointment?
As stated on our policies page, we do require that all cancelled appointments must be done so with a minimum of 24 hours notice. Late cancellations, or failure to cancel at all, will be charged the full amount of the appointment. A 24-hour notice allows us to offer the time to another individual on our waiting list. We appreciate your understanding and consideration in respect to this policy.
I’ve been trying to schedule an appointment with Michael on MindBody but it doesn’t work. Why not?
Michael’s services are very sought-after, causing him to be fully booked for up to several weeks in advance. MindBody does not show other people’s appointments on the schedule, so it may look like the scheduling software does not work. You may need to check a week or more ahead to find an open time. If MindBody is still giving you trouble, you could also call our front desk at (805) 295-5000 and ask one of our front desk assistants to help schedule a time that works best for you.
Why do I have to provide my credit card number to schedule an appointment?
Due to our cancellation policy, we need your credit card number on file in case of a no-show or a late cancellation notice. We do not charge anything to your card unless you are paying for a service or if you violate our cancellation policy.
What forms of payment do you accept?
We accept credit/debit, cash, and check. Credit or debit is the best way to pay, as we do not always have change on hand. Checks can be made out to Michael Moore.
Someone purchased a gift card for me. How can I redeem it?
Simple! Just schedule an appointment with our front desk at (805) 295-5000, and when checking out after your appointment, provide a copy of your gift certificate or the gift certificate number. The gift certificate number is 12 digits long. If the price of your appointment exceeds the amount on the gift card, you will need to provide the remaining amount.
I had a Groupon for a massage, but it expired. Can I still redeem it?
Yes! The amount paid is always good to use. However, we recommend setting an alarm in your phone to schedule an appointment with us before your Groupon expires.
How long do I have to sign up for a membership?
Moore Sports Recovery memberships are month-to-month, and can be cancelled at any time. We kindly request that you please notify us within at least 5 business days prior to your next schedule auto-payment. Any unused Auto-Pays will expire 30 days from your last auto-payment date. All you would need to do is send an email stating your desire to cancel or call our front desk at (805) 295-5000 within the appropriate amount of time.
Can I share my membership with a spouse, relative or friend?
Unfortunately, memberships cannot be shared.
What happens if I do not use one or several monthly treatments?
No worries! You are still billed as usual each month, but unused monthly treatments will conveniently roll over to the next month for your personal use. Any unused treatments will remain valid as long as your membership remains in good standing.
May I pay a deposit in order to reduce my monthly payment?
Yes, you may make a deposit in any amount to reduce your monthly payment or pay it off an entire year (or however long) in advance.
May I combine any other discounts or promotional offers with my membership?
Members get the best rates, period. When we run other promotions, they never exceed the value our members are afforded. Because of this, you may not combine any other discounts or promotions with your membership.
Can I cancel my membership and sign up again next month?
If you cancel your membership for any reason, you may not re-enroll for 180 days from your previous membership termination date.
When do I get billed for my membership?
If you are signing up on the day of your massage, your first payment will be on that day so that you may immediately apply it to the service you just received. All subsequent payments will occur on the same date of each following month. For example, if you were to get the first massage of your membership on January 6, you would be billed on February 6, March 6, April 6, etc.