If you would like you cancel an appointment, you must do so at least 24 hours in advance so our massage therapists can plan accordingly. There are many people who want massages, and we would hate for anyone to miss out because of a no-show.
Phone: (805) 295-5000
If you fail to notify us in a timely manner, the first time is penalty-free. However, every no-show after that will be charged the full amount of the scheduled appointment.
If you cannot come in for a massage that month, your treatments will roll over, so there is no need to cancel your membership. However, if you do decide to cancel your membership, you cannot restart a membership until at least 180 days after cancellation. Learn more about our membership program here.